If Only There Was a Service Like Via’s

Both of Tom C.’s parents lived into their nineties. By the time they moved into a retirement community in their hometown of Urbana, Illinois, their grown children were scattered across the country.

When his parents could no longer drive, Tom looked for an organization that could provide affordable, door-to-door transportation for them. But there was not a service like Via’s in Urbana.

Tom and his siblings tried to make sure that at least one of them visited their parents every month. And they did their best to schedule visits around the times of their parents’ doctor appointments and other necessary tasks.

Tom noticed that his parents stopped doing a lot of the things they liked to do because of a lack of transportation. Simple activities like going to the library and having coffee with friends. It was disappointing to see his parents losing their connections to the community that had sustained them for so long.

When Tom learned about Via, he understood the impact we have on the lives of people with limited mobility. He said, “I like Via’s mission and recognize just how important transportation is to maintaining connections and continuing to engage with others, so wanted to support the organization.” Even though it wouldn’t help his parents, Tom became a Via donor.

Many of Via’s supporters will never use our services. But they understand how essential mobility is to the well-being of others. And we’re thankful for their generosity and helping spirit.

Lisa Curtis
Director of Development and Community Outreach

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(Left to Right: Tom Carson- Sospes CEO, Stacey – Sospes Marketing, Dena Boutwell- Via Mobility Safety Director, Ashley Patterson- Safety Assistant, Nick Schordje – Via Mobility Trainer)

Tom isn’t the only raving fan of Via Mobility. Like all of our customer, the Sospes team has created a relationship with Via Mobility that goes beyond being their safety software vendor. We are partners. Our customer success team works closely with their safety team to continuously streamline Via’s safety program, save time, and money. “Via’s safety team is an energetic group and working with professionals who are dedicated to continuous improvement, like Dena and Ashley, is always exciting. I am thrilled to be playing a supporting role in their safety success!” Jon Monnette, Director of Customer Success